Nominated By:
Diane Howard
For: Teamwork
Why?:
A huge thank you to Tiffany and Steven from our Service Desk team for their consistent support and outstanding service! They are always responsive and incredibly helpful when assisting with technology questions related to our tools and services. During FAU classes, I’ve had to reach out in real time to resolve tech issues for new agents, and they step in quickly so training can continue seamlessly or agents can be supported one-on-one. In addition, they proactively keep us informed about email scams and unusual requests, helping us stay alert and protected. Thank you both for your hard work, dedication, and ongoing efforts that allow us to confidently navigate technology and support our agents every day.